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Mobile and web messaging
Enable consumers to communicate with you like they do with their friends and family.
Robust reporting and analytics
Get all the data you need automatically, or perform your own analysis through flexible and easy analytics tools.
Real-time sentiment analysis
See how consumers feel through proprietary text analytics that generate a Meaningful Connection Score (MCS).
Leverage state of the art text analytics technology to tap into the topics that your customers are talking about.
Smart agent routing
Algorithmically route conversations to the right Customer Care Professional based on availability and skill.
Enable your Customer Care Professionals and consumers to access and navigate web pages collaboratively.
Connect with your consumers not just when they visit your website, but also via email, text, social media, and digital and print advertising.
Provide messaging designed to meet any and all accessibility standards offers people with disabilites an easy way to connect with your brand.
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